Voice over IP (VOIP) solutions provide high-quality voice communications, which can be delivered over affordable broadband service from other providers and/or our managed carrier services.
Customers save money and increase productivity by streamlining their communications into a single network connection for phone service and high-speed Internet.
Having invested more than ten years in perfecting our VoIP platform, we have created one of the most sophisticated, highly automated systems.
With this innovation, we can offer instant provisioning of SIP trunks, hosted and hybrid VoIP PBX’s, local and international DID’s, toll-free numbers, as well as advanced management capabilities.
Serving Texas Since 2008, Your Past Upgraded.
WHAT IS E-RATE?
The Schools and Libraries Program, commonly known as E-rate, provides discounts to eligible schools and libraries in the United States on their telecommunications, Internet access, and related services. The program is administered by the Universal Service Administrative Company (USAC) under the oversight of the Federal Communications Commission (FCC).
HOW DOES E-RATE WORK?
Schools and libraries can apply each year for discounts on the cost of telecommunications and other services. If you are funded, you can either receive discounted bills from your service providers or pay for the services in full and request reimbursement. The program is capped at $2.25 billion per program year, indexed to inflation each year.
WHO IS ELIGIBLE FOR E-RATE?
SCHOOLS AND SCHOOL DISTRICTS
- All public schools, K-12
- All nonprofit K-12 private and parochial schools with endowments not exceeding $50 million A school must meet the definition of an elementary or secondary school under state law
AUTO ATTENDANT
An Auto Attendant IVR or “Interactive Voice Response” menu allows callers to interact
with your telephone system via their telephone keypads.
The IVR Module is used to set up a menu system that will play an initial recording to callers, allow them to dial an option or an extension number and route their call to a particular location based upon what they dial.
The IVR module allows you to create one or more IVRs (“Interactive Voice Response” systems or Auto Attendants). You can then route calls to the IVR and play a recording prompting callers what options to enter, such as “press 1 for sales and press 2 for the company directory.”
SOFTWARE DEFINED (SD) WAN
The software-defined wide area network (SD-WAN or SDWAN) is a specific application of software-defined networking (SDN) technology applied to WAN connections, which are used to connect enterprise networks – including branch offices and data centers – over large geographic distances.
With the proliferation of remote workers and cloud-based applications, the Internet has become an integral part of your business infrastructure. Until recently, the inability to apply Quality of Service (QoS) processes to your applications made using commodity business circuits or consumer broadband in enterprise networks problematic. Data congestion and poor quality telephone calls resulted.
With SD-WAN Solution, enterprise applications such as voice, video conferencing, and productivity can now reliably operate over any WAN connection—there’s no need for expensive dedicated network connections any more. Quick to deploy and easy to use, Our. SD-WAN Solution is the answer to your infrastructure needs.
Inexpensive to deploy and maintain (Fraction of the cost of implementing MPLS) doesn’t require specialized knowledge to implement (ease of installation)
BUSINESS CONTINUITY & DISASTER RECOVERY (BCDR)
Our Business Continuity and Disaster Recovery (BCDR) solutions are designed with an infinite number of failover options. You get control and flexibility while ensuring fail over protection that is manageable by your team or ours. Our BCDR solutions preserve your communications capability regardless of what pressures have been placed on your business.
APPOINTMENT REMINDER
The Appointment Reminder module is a unique way to automate appointment confirmations, cancellations, and reschedules. Simply specify names and numbers by entering them manually or uploading a CSV file. Your PBX will automatically call the numbers at specified times, allowing customers to confirm, cancel, or reschedule appointments. You can control all details of the calls, such as rate-limiting, retry attempts, and how many days of advance notice to give the customer. The module is totally flexible, allowing you to modify any appointment reminder list on the fly.
Feature Matrix
| CALLING FEATURES | |
| Auto-Attendant |
One Included Additional Available for Purchase |
| Auto-Attendant/IVR |
One Included Additional Available for Purchase |
| Call Forwarding | ✓ |
| Caller ID | ✓ |
| Call Parking | ✓ |
| Call Queues | ✓ |
| Call Recording | ✓ |
| Call Recording Storage Offloads | ✓ |
| Call Screening | ✓ |
| Call Transfer | ✓ |
| Do Not Disturb | ✓ |
| Follow Me | ✓ |
| Music On Hold | ✓ |
| Office Hours — Time Conditions/Specify Holidays | ✓ |
| Voicemail | ✓ |
| Voicemail to Email | ✓ |
| VMX Locater — Press Redial Capable – Alternate Destination | ✓ |
| BUSINESS FEATURES | |
| Busy Lamp Field (BLF) | ✓ |
| Conference Rooms | ✓ |
| Direct Inward System Access (DISA) | ✓ |
| Dictation | ✓ |
| Hot Desking | ✓ |
| Instant Call Control — Call Flow Control/Manual Toggle, Squared Key System Day/Night Mode | ✓ |
| Intercom & Paging | ✓ |
| Multiple Offices | ✓ |
| Phone Directory | ✓ |
| Remote Users | ✓ |
| Ring Groups | ✓ |
| ADMINISTRATION | |
| Automatic Backup Scheduling | ✓ |
| Extension Routing | ✓ |
| PBX End Point Manager | ✓ |
|
Soft-Phone Support Integrates with Bria Cloud Services |
✓ |
| System Admin Pro — Features Allow for Provisioning Protocol | ✓ |
| User Control Panel | ✓ |
| UC ENHANCED FEATURES | |
| Call Recording Reports | ✓ |
| Class of Service | ✓ |
| Conference Pro | ✓ |
| Extension Routing | ✓ |
| Fax Pro | ✓ |
| Park Pro | ✓ |
| Page Pro | ✓ |
| SysAdmin Pro | ✓ |
| Voicemail Notify | ✓ |
| Voicemail Reports | ✓ |
| XMPP Pro | ✓ |
| HIGH AVAILABILITY | |
| High Availability Disaster Recovery | Available for Purchase |
| THIRD PARTY PHONE SUPPORT | |
|
Phone Apps Sangoma, Yealink & Aastra |
✓ |
| OPERATOR PANEL | |
| XactView Operator Panel (20 Pack) | Available for Purchase |
| XactView Operator Panel Queue License | Available for Purchase |
| CUSTOMER RELATIONSHIP MANAGEMENT (CRM) INTEGRATION | |
| CRM Link Mode | Available for Purchase |
| CALL CENTER FEATURES | |
| Appointment Reminder | Available for Purchase |
| Broadcast Dialer | Available for Purchase |
| CallerID Management | ✓ |
| Outbound Call Limiting | ✓ |
| PinSet Pro | ✓ |
|
Queue Pro (Includes Queue Call Backs) |
✓ |
| Queue Reporting | ✓ |
| Web Callback | ✓ |
| ADDITIONAL FEATURES | |
| Professional Recordings | Available for Purchase |
| Voicemail Transcription Services | Available for Purchase |
| ISP Circuit Monitoring | Available for Purchase |
| Property Manager | Coming Soon |